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STORE POLICY
FREQUENTY ASKED QUESTIONS
GIFT + CONCEALED PACKAGING:
All of our external packaging is currently branded with obvious MeritSalute logos. If you'd like your packaging concealed for a gift order, please e-mail or message us right away after placing your order!
Not sure what to get?
We also offer redeemable gift cards for up to 3 year use time.
HOURS + CONTACT:
Please reach out through the help chat on the website, or feel free to e-mail us with any questions, as we're always happy to help with your unique gift ideas! E-mails are answered 24 / 7 / 365 . If you haven't heard back from us within 24 hours, then something may be wrong. Most requests are answered within 2 hours or less.
SHIPPING POLICY:
We offer free shipping on items over $35.
We ship using USPS six days a week, with 95% of all packages going out within 1- 2 days from the time they are completed! If you require different shipping or faster delivery times, please message or email us immediately after placing your order. MeritSalute is not responsible for shipping costs due to incorrect or incomplete addresses, so please double check your address when you order!
INTERNATIONAL SHIPPING + DUTIES/IMPORT:
We ship to nearly every country worldwide. Customers are 100% responsible for all Duty/VAT/Customs fees, so please check on your own countries policies for expected costs involved. We do not offer express services for international, due to the high cost and poor reliability. International delivery times are generally between 2-3 weeks.
SHIPPING DELAYS:
Most mail carriers are currently experiencing a high volume of mail and a shortage of workers. Most USA packages are delivered within 3-5 days shipping via USPS (US Post office), but tracking scan updates, package handling and delivery times have been slowed substantially. Unfortunately we cannot take full responsibility in getting your package to you in the event of carrier loss or mishandling. We are 100% at their mercy once they accept custody of the item. Because of this, we cannot guarantee package delivery times, and can't offer refunds on lost packages and shipping due to a missed delivery expectation.
RETURN POLICY:
I'll accept any non-personalized item back within 30 days of receipt. Items must be either unused, or in sellable condition. For personalized items, all sales are final due to the customized nature. If one of the products we manufacture is found to be defective, we will gladly replace it at no additional cost to you. Customers are expected to cover shipping costs unless a mistake has been made on our end. Please e-mail me if you have questions, as I always want to make sure you're happy with your purchase!
DISCLAIMER:
MeritSalute does not issue refunds, give credits or offer discounts. By purchasing any product from this website, you agree that MeritSalute is not responsible for injury or damage caused by misuse or accidental usage. MeritSalute is not affiliated with Kirkbi®, Lego®, or any branch of the United States of America Armed Forces in any way.
All of the products displayed on this web site containing corporate logos or registered trademarks are shown only to illustrate the reproduction capabilities of MeritSalute. Purchase of merchandise from MeritSalute in no way, shape or form grants you permission to reproduce logos, nor does it transfer, grant or lease ownership of any logos or trademarks to you.
Note: It is recommended not to leave the PLA plastic(which some items are made from) in a hot car or area during peak summer heat. This can cause warping in extreme circumstances.
We accept most forms of payment options: Government Purchase Cards(GPC), Government Purchase Orders(PO) and Contracts via Invoicing, Receipt, Acceptance, and Property Transfer (iRAPT), and ALL major credit cards. Net 30 and Pre approved credit and discount options per terms and conditions is also available.